q222 Privacy Policy

1. Introduction and Purpose

q222, this online casino platform, takes the privacy of players in Myanmar seriously. This Privacy Policy explains how personal data of anyone accessing the q222 website (https://q222.xin) is handled, the purposes for which it is used, and the measures taken to protect it.

By reading this policy and continuing to use the platform, you are considered to have understood and agreed to the terms set out in this policy. If you do not agree with any part of it, please stop using the platform and contact us at [email protected].

2. Information We Collect

q222 collects only the information needed to provide its services. The types of data we handle are as follows —

2.1 Information You Provide Directly

• Name, date of birth, and contact email address
• Account login username and password (stored in hashed form)
• Payment details — KBZPay phone number, Wave Money, AYA Pay, CB Pay transaction records (we do not store card numbers or PINs)
• Verification documents (KYC) — name, date of birth, and Myanmar national ID record (may be requested when a certain transaction amount threshold is exceeded)

2.2 Data Collected Automatically

• IP address and approximate location region
• Browser type, OS version, and device model
• Pages browsed on the site, clicks, and activity logs on the platform
• Game history — game names played, amounts wagered, and activity records
• Session records and Cookies

3. How We Collect Data

The times and ways we collect data are —

• Account Registration: Personal information you provide when opening an account
• Access Tracking: Technical data automatically collected from server logs each time you visit the site
• Financial Transactions: Records received from payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay, banks) when depositing or withdrawing funds
• Customer Support: Information provided when contacting us via Live Chat or email
• Cookies: Browser Cookies and similar tracking technologies (see Section 6)

4. How We Use Your Data

q222 uses your personal data for the following purposes —

• To create and manage your account
• To process deposits and withdrawals and maintain financial records
• To manage game services, bonuses, and VIP levels
• To carry out security checks (e.g. to prevent unauthorised account access)
• To meet Anti-Money Laundering requirements
• To improve platform speed, usability, and security
• To provide 24/7 customer support in Myanmar language
• To send you relevant promotional updates (you may opt out)

5. Sharing with Third Parties

q222 does not sell or rent your personal information. However, we may share data with the following parties when necessary to provide our services —

• Payment Service Providers: Financial records required for KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer transactions — we have agreements confirming they will not share data with anyone else and will handle it under their own policies only
• Technology Service Providers: Server hosting and software service companies — our agreements with them require them to follow our data security standards
• Legal Requirements: We may disclose information to the relevant authorities as required by law in response to court orders, legal requests, or Anti-Money Laundering proceedings
• Game Providers: Technical session data required to run the game services we offer — we share only what is necessary, and confidentiality agreements are in place with each of them

When sharing your personal data with any third party not listed in the categories above, we will first request your explicit consent.

6. Cookies and Tracking Technologies

The site uses Cookies (small files stored in your browser). They keep your session active, remember your language preferences, and help improve how the platform performs.

Cookie Types

• Essential Cookies: Cookies that are strictly necessary for login sessions, security tokens, and the proper functioning of the website — these Cookies cannot be disabled
• Functional Cookies: Cookies used to remember your language, interface preferences, and login steps
• Analytics Cookies: Cookies that measure website usage — they contain only aggregated data with no personal information

You can disable Cookies from your browser settings. However, if you disable essential Cookies, some features of the website may not work properly.

7. Data Security Measures

q222 has put full technical safeguards in place to protect your personal data —

• All data transmissions are protected with SSL/TLS encryption
• Passwords are stored using bcrypt hashing, so even our staff cannot see them
• Payment information is stored only in an encrypted database section
• Data access is granted to technical staff only when it matches their assigned responsibilities
• Regular security audits are conducted
• Firewalls and intrusion detection systems are in place to prevent unauthorized access

8. Data Retention Period

q222 retains your personal data for as long as is necessary to provide the service and as required by law —

• Active Account Data: Retained for as long as the account remains open
• Financial Records: Retained for the period required under anti-money laundering laws
• KYC Documents: Retained from the date of account closure until the legally required period has been met
• Customer Support Records: Retained for a full 2 years after the last interaction
• Website Log Data: Retained for 6 months, then deleted

After account closure, any remaining personal data that is not subject to a legal requirement will be securely deleted or anonymized.

9. Your Rights

As a q222 platform user, you have the following rights regarding your personal data —

• Right of Access: You can ask what data we hold about you and how much
• Right to Rectification: You can request that incorrect data be corrected
• Right to Erasure: You can request deletion of your data as long as it does not exceed legal requirements (also known as the "right to be forgotten")
• Right to Restriction: You can request that the processing of your data be restricted
• Right to Portability: You can request that your personal data be sent to you in a readable format
• Right to Object: You can request to stop receiving promotional communications

To exercise any of these rights, you can contact us by email at [email protected]. We will do our best to handle your request within 30 days, and please understand that there may be limitations due to legal or security reasons.

10. Protection of Under 21s

q222 is a service for players aged 21 and above only, and we do not knowingly collect personal data from children or young people under the age of 21.

If we become aware that a player under 21 has opened an account, that account will be closed immediately and the related data will be deleted in accordance with applicable legal requirements. If you encounter such a case, please report it to [email protected].

11. Policy Changes

We may update this Privacy Policy without prior notice. For significant changes, we will notify you in advance via a banner on the website or by email to your registered address.

If you continue to use the platform after a notified change, you will be considered to have accepted the updated policy terms. The date this policy was last revised is shown at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your personal data rights, you can contact the q222 customer support team —

• Email: [email protected]
• Live Chat: Available 24/7 in Myanmar language via Live Chat on the website

We will do our best to respond to your enquiry as quickly as possible, and aim to handle personal data requests within 30 days.